Privacy Policy

This Remote PC Privacy Policy (“Privacy Policy”) applies to each interactive application, service and product (“Service”) that expressly refer to this Privacy Policy, and that are provided and operated by Rsupport Co., Ltd. When you share information with us for the purpose of your using the Service, we want you to give us informed consent to how we are using such information and the ways in which you can protect your privacy. Your informed consent to our use of such information and any applicable terms in this Privacy Policy will be deemed to be given to us by your use of any of the Services indicates.

We may change this Privacy Policy from time to time, which will be notified by posting any changes on this page. For changes to this Privacy Policy that are significant, we will post a more prominent notice on this Website. The most current version of this Privacy Policy will be available on “Website”) and all previous versions of this Privacy Policy will be kept in an archive for your review. Please see the end of this Privacy Policy for the date this Privacy Policy was last updated.

Information We Collect

Information you provide to us

For you to sign up for using our full Services, we will request information about you, such as your name, Samsung account, unique device identifiers, and hardware model.

Some of the information that you provide may be “Personal Data” that is to be used for your identification.

Information we obtain from your use of our Services

We may collect information about the Services that you use and how you use them, such as when you visit the Website and when you view and interact with content offered through a Service. This category of information may include:

  1. Account Information: information in connection with your Samsung account including your ID, email address, name, and nationality;
  2. Device information: device-specific information including but not limited to your hardware model, IMEI number, unique device identifiers, MAC address, IP address, operating system version and browser version your computer or mobile device is currently using, device settings, number and type of CPU, memory, Bios, Network card and monitor; and
  3. Log information: information including but not limited to details of how you use the Service or applicable hardware devices, such as time and duration of your use of the Service, connection or session information, internet protocol address, web beacons, browser type, and browser language.


Considering the importance of protecting the privacy of children, parents' regular check on their children’s online activities and use of online services is advised. Our Website is a site for general audience that does not target and is not intended for children under the age of fourteen(14). We do not knowingly solicit, collect, or maintain any Personal Data pertaining to children under the age of thirteen (14).

How we use your information?

We may use information about you for any of the following purposes:

  1. to register you as a member for a Service use or to administer our Service features, and to allow you to use those features;
  2. for assessment and analysis of our market, customers, Services;
  3. to enable us to monitor, review and improve the Services we offer;
  4. to recommend Services or contents that may be of interest to you and to keep you up to date on the latest Service announcements, software updates, special offers or other information;
  5. for internal record keeping purposes;
  6. for marketing purposes that include sending you promotional materials about Services and conducting free prize drawings, prize competitions or promotions, as permitted by applicable law.

We may combine Personal Data we collect online with information we obtain from other sources, including information received from third party marketing companies or advertisers.

We retain your Personal Data only for duration necessary for the purpose for which it was collected, or as required under any contract or by applicable law.

Disclosure of your information

There will be no disclosure of your Personal Data to third parties for their own independent purposes without your prior consent; however, we may disclose your Personal Data as follows:

  1. with your prior consent;
  2. to service providers that help us provide the Services to you to the extent it is needed to perform their duties and functions;
  3. for legal reasons: when disclosure is reasonably necessary to
    1. meet any applicable law, regulation, legal process or enforceable governmental request,
    2. verify or enforce compliance with the policies governing our Services and applicable laws.
    3. protect the rights, property or safety of Rsupport, or any of our respective affiliates, business partners, customers or others as required or permitted by law;
  4. to the purchaser or potential purchaser of our rights and obligations relating to our Services, in which case personal data held by us about our customers will be a transferred asset of any purchase, and we may transfer your personal information to such third party; or
  5. where it is necessary in order to pursue our legitimate interests, or if we are required to or are permitted to do so by law.

Consent to International Transfer of Data

By using or participating in any Service and/or providing Rsupport with your information, you consent to the collection, transfer, storage and processing of your information outside of your jurisdiction of residence, consistent with this Privacy Policy.

Accessing your information

We are trying our best to provide you with access to your Personal Data. If that information is incorrect, we let you update it or delete it. If you would like to make any such changes, please contact our customer service department at the email address provided below. When updating your Personal Data, we may ask you to verify your identity before we respond to your request for changes.

Please let us keep your information accurate and up to date. If any of your information is incorrect, please contact our customer service department.

You can always have us update, correct or delete any Personal Data and/or instruct us not to use this information in the future. If you wish to exercise this right, please contact us.

What do we do to keep your information secure?

We are committed to protecting your information from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we are holding, more specifically, in order to prevent unauthorized or unlawful processing of your Personal Data, and accidental, unauthorized or unlawful access, use, processing, copying, alteration, transfer, loss or destruction of, or damage to your Personal Data. Although we take reasonable steps to protect your Personal Data, no website, Internet transmission, computer system or wireless connection is completely secure. Rsupport will take actions against unauthorized access, hacking, data loss or other breaches as applicable laws and regulations prescribe.

We protect the security of your information by:

  1. using encryption in many of our services;
  2. using password protection where appropriate; and
  3. limiting access to your information to only Rsupport employees who need to know that information to process and also are subject to strict contractual confidentiality obligations.

You must also take appropriate steps to keep your information secure by not using an obvious login name or password, changing your password regularly, and ensuring that you do not divulge your password to any other person.

Choice of Law

This Privacy Policy, including all revisions and amendments thereto, is governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict or choice of law principles which would require application of the laws of another jurisdiction.

Further information

We welcome your comments on this privacy policy statement. We will use our reasonable efforts to address the problem you refer to in a timely manner.

If you have any specific questions, please contact us at:
Phone: 82(Korea)-70-7011-3900